Order Tracking
Enter your tracking number on the carrier's website to see the latest status of your shipment. Tracking numbers are sent by email as soon as your order ships.
Where to Find Your Tracking Number
- Check the shipping confirmation email sent when your order left our warehouse — the tracking number is in it;
- Log in to your account and open the order details page;
- Still can't find it? Contact us with your order number and we'll send it right over.
Tracking Status Guide
| Status | Meaning |
|---|---|
| Order placed | We received your order and payment |
| Processing | Your items are being packed at the warehouse |
| Shipped | The parcel is with the carrier — tracking updates begin |
| In transit | The parcel is moving toward your local delivery hub |
| Out for delivery | Arriving today — keep an eye out |
| Delivered | The parcel has been delivered |
Tracking Not Updating?
International parcels can show no movement for a few days while clearing customs or transferring between carriers. If nothing changes for more than 7 days, contact us and we'll investigate with the carrier.