Return & Exchange Policy

Effective date: November 12, 2026

We want you to love what you ordered. If something is not right, here is exactly how returns and exchanges work at Fushengsh.

1. Return Window

You may request a return or exchange within 30 days of receiving your order. Items must be unused, unwashed, and in their original packaging with all tags attached.

2. How to Start a Return

1. Email us with your order number and the reason for return;
2. We will reply with return instructions and the return address within 1–2 business days;
3. Ship the item back and send us the tracking number;
4. Once the item arrives and passes inspection, we issue your refund or exchange.

3. Refunds

• Refunds are issued to the original payment method;
• Processing takes 5–10 business days after we receive and inspect the item — your bank may take additional time to post it;
• Original shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

For size or color exchanges, contact us with your order number and the variant you want. Exchanges ship as soon as the returned item passes inspection, subject to stock availability.

5. Non-Returnable Items

• Final-sale / clearance items marked as non-returnable;
• Gift cards;
• Items damaged through misuse or improper care;
• Opened food-contact or hygiene-sensitive items (where applicable).

6. Damaged or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging. We will send a replacement or full refund, including shipping — at our cost.

7. Return Shipping Costs

• Change of mind: return shipping is paid by the customer;
• Our error (wrong/damaged item): we cover return shipping.

Questions? Contact us — we're happy to help.